Services
Consumables and Restroom Supply Management
There are three supply models and confusing them is where the arguments start. Client-supplied and cleaner-stocked (most common for small and mid-size offices); vendor-supplied and billed at cost-plus or a fixed per-employee adder; or building-supplied, where common-area restrooms are stocked by the landlord and billed through your operating expenses. Budget $3–$8 per employee per month.
| Client-supplied | Vendor-supplied | Building-supplied | |
|---|---|---|---|
| Who buys | You | Cleaning vendor | Landlord |
| Who stocks | Cleaning vendor | Cleaning vendor | Building's contractor |
| Who is liable for a stock-out | Shared — you if the stock ran out, vendor if it did not | Vendor | Building |
| Typical cost | $3–$8 / employee / month at your own purchase price | Same, plus a markup or a fixed adder | Inside your operating expenses |
| Best for | Offices that want purchase control and no markup | Offices that want one invoice and no procurement work | Multi-tenant buildings — often already the case |
If you lease space in a multi-tenant Manhattan building, the common-area restrooms on your floor are very often cleaned and stocked by the building's own contractor as part of the base-year operating expenses you already pay. Your suite pantry is yours. Plenty of offices buy consumables for restrooms that are already being stocked for them.
The Dispenser Lock-in Nobody Warns You About
A vendor who installs proprietary dispensers has made switching expensive. Their dispensers take their rolls, and when you change vendor you either replace every dispenser in the building or keep buying from a company you no longer employ. It is a quiet, effective form of lock-in and it is completely avoidable.
Require universal or open-market dispensers in your contract, and specify that any dispenser installed by the vendor becomes your property at no cost on termination. It is one sentence and it protects a real amount of money.
Par Levels and Why Consumption Suddenly Jumps
We set a par level per dispenser based on your real consumption, check it nightly and hold a defined buffer on site. When usage jumps without a headcount change, it is almost always mechanical — a jammed dispenser dispensing three times what it should, or a faulty soap pump. Flagging that is worth more than the supply management itself.
What Is Included
- Nightly par-level checks on every dispenser
- Restocking to agreed levels; buffer stock held on site
- Dispenser function checks; jams and faults reported
- Consumption tracking and flagging of unexplained changes
- Product specification advice: grades, recycled content, dispenser compatibility
- Procurement and billing where you choose the vendor-supplied model
- Universal, non-proprietary dispensers as the default recommendation
What Is Not Included Unless You Ask for It
This list exists on purpose. Almost every dispute between an office and its cleaning company traces back to something one party assumed was in scope and the other did not.
- The consumables themselves where you are on a client-supplied model
- Dispenser installation, repair or plumbing work
- Pantry food, coffee, milk and snack restocking
- Common-area restroom supplies where the building already provides them
- First aid supplies and PPE
Get This Scoped and Priced
Tell us the space and we will send back a written scope exhibit, a fixed price, and the exclusions — in one document, usually within two business days.
Consumables & Supply Management — Get a Price
Written scope and fixed price, usually within two business days.
We reply to every request. If your building needs a Certificate of Insurance or vendor registration, we handle that paperwork before the first night.
Consumables & Supply Management: Frequently Asked Questions
How much should we budget?
$3–$8 per employee per month for standard-grade tissue, hand towel, soap and liners. Recycled-content and premium grades run higher. Liners are the most commonly disputed line — specify size, gauge and count in the agreement.
Should we buy the supplies or should you?
Below about fifty employees, buying them yourself is usually cheaper and simpler — you avoid a markup and you control the grade. Above that, or if procurement is a genuine burden, the vendor-supplied model earns its keep. Ask for it at cost-plus with the markup disclosed rather than as an opaque flat adder.
Can we use our own dispensers?
Yes, and you should want to. Insist on universal or open-market dispensers, and put in the contract that any dispenser the vendor installs becomes yours at no cost on termination. Proprietary dispensers are a switching cost disguised as a convenience.
Ready for a Cleaning Contract You Can Actually Read?
Send us your square footage and how many nights you need. You get a written scope, a fixed monthly price, and the SLA in the same document — usually within two business days.