Services
Commercial Restroom Cleaning and Sanitation
The restroom is the complaint that reaches your inbox by 9:15am. Nightly restroom service covers full disinfection of fixtures, mirrors, partitions and floors plus consumable restocking. What separates adequate from good is the periodic work: descaling, grout, partition tracks, dispenser interiors, floor edges and drains — and treating odour at its source rather than masking it.
More cleaning contracts are lost over restrooms than over anything else, and it is not usually because the restroom was dirty. It is because it ran out of paper towel at 2pm on a Tuesday.
Odour Is a Floor Problem, Not an Air Problem
Persistent restroom odour almost never comes from the fixtures. It comes from urine salts that have penetrated grout lines and the floor-to-wall junction behind and beside the fixture, and from dry floor drains letting sewer gas back into the room. Air freshener masks it for about forty minutes and then you have a scented version of the same problem.
The fix is periodic enzymatic treatment of grout and floor junctions, proper attention to the base of the fixture rather than just the bowl, and keeping floor drain traps charged. It is not glamorous and it is the difference between a restroom people complain about and one they do not.
Descaling and Hard Water
New York water is moderately hard, and mineral scale builds in bowls, urinals, faucet aerators and around flush valves. It is not removed by a nightly clean; it needs a periodic acid descaling — on a schedule, with a product appropriate to the fixture. On chrome, brass and any stone surround, the wrong descaler causes permanent damage, which is why this is scheduled work rather than something a crew improvises when a bowl looks bad.
The Stock-Out Problem
Running out is a par-level problem, not a cleaning problem. We set par levels per dispenser based on your actual consumption, check them nightly, and flag when consumption changes — because a sudden jump usually means a dispenser is jamming and wasting product, not that people are using more.
What Is Included
- Nightly: all fixtures cleaned and disinfected at full contact time — bowls, urinals, sinks, faucets
- Mirrors, partitions, doors, handles, dispensers and light switches
- Floors cleaned including edges, corners and behind fixtures
- Consumables restocked to agreed par levels; dispenser function checked
- Waste and sanitary bins emptied and liners replaced
- Periodic: acid descaling of bowls, urinals, aerators and flush valves
- Periodic: enzymatic treatment of grout and floor-to-wall junctions for odour at source
- Floor drain traps charged to block sewer gas
- Partition track, hinge and dispenser interior detail
- Feminine hygiene disposal service coordination
What Is Not Included Unless You Ask for It
This list exists on purpose. Almost every dispute between an office and its cleaning company traces back to something one party assumed was in scope and the other did not.
- Plumbing repairs, clogs, valve replacement and fixture repair
- Consumable products themselves, unless you are on a vendor-supplied model
- Dispenser replacement or hardware installation
- Grout replacement, re-caulking and tile repair
- Sharps container handling — regulated medical waste, handled by a licensed vendor
Get This Scoped and Priced
Tell us the space and we will send back a written scope exhibit, a fixed price, and the exclusions — in one document, usually within two business days.
Restroom Sanitation — Get a Price
Written scope and fixed price, usually within two business days.
We reply to every request. If your building needs a Certificate of Insurance or vendor registration, we handle that paperwork before the first night.
Restroom Sanitation: Frequently Asked Questions
Why does our restroom still smell after cleaning?
Nine times out of ten, urine salts in the grout and the floor-to-wall junction, or a dry floor drain trap. Neither is addressed by a nightly clean or by air freshener. Both are fixed by periodic enzymatic treatment and by keeping the trap charged.
Who is responsible for restocking toilet paper and soap?
It depends which of the three supply models you are on, and in many multi-tenant Manhattan buildings the common-area restrooms are cleaned and stocked by the building already, billed through your operating expenses. Check your lease before you buy anything.
How do we stop running out mid-day?
Correct par levels plus a day porter round. If your restroom empties a dispenser before close, nightly restocking mathematically cannot solve it — you need someone checking mid-day. Day porter coverage.
Ready for a Cleaning Contract You Can Actually Read?
Send us your square footage and how many nights you need. You get a written scope, a fixed monthly price, and the SLA in the same document — usually within two business days.