Industries
Cleaning for Property Managers and Building Owners
For a managing agent, the cleaning contractor is a reputation risk. Tenants judge the building by the lobby, the elevator and the common restroom, and every complaint routes to you. What you need from a vendor is not the lowest price — it is documented inspection scoring, a named accountable contact, and someone who reports building problems before a tenant does.
What Actually Generates Tenant Complaints
In our experience, four things, in order: common restrooms, lobby entry condition in winter, elevator cab interiors, and trash room odour. None of them is difficult. All of them are frequency and specification problems rather than skill problems.
Reporting Is Half the Job
Your cleaning crew is in every part of the building every night. They see the leaking valve, the burnt-out elevator lobby lamp, the curled matting that is a trip hazard, the tenant staging boxes in the corridor and the dock door left unsecured. A vendor that reports those to you the next morning is worth substantially more than one that cleans slightly better and says nothing.
Waste Compliance Sits With You
NYC source separation, container labelling and signage obligations fall on the building and the tenants, not on the cleaning contractor — and fines run $50 to $400 per violation. The Commercial Waste Zones rollout is also changing which carters can serve your address, by zone and by date. The responsibility matrix and rollout schedule are here.
Turnover Between Tenants
Vacancy is the window for the work you can never do while a floor is occupied — full restorative floor care, high dusting, glass, and a genuine deep clean. A programme that automatically schedules turnover cleans as space vacates keeps your inventory showing well without a separate procurement each time.
Our Protocol for This Environment
- Common area programme: lobby, elevator cabs and lobbies, corridors, common restrooms, stairwells
- Loading dock, trash room and compactor area on a defined frequency
- Winter matting programme with intensified entry-area service November to March
- Documented weekly supervisor inspection and monthly scored audit, reported to you
- Next-morning building condition reporting: leaks, lamps, trip hazards, security issues
- Waste source separation and labelling executed to NYC requirements
- Turnover cleans automatically scheduled as space vacates
- Day porter coverage where the programme includes it
- One named account manager with a direct number and a contractual response time
Get a Scope Built for Your Space
We will walk the space, ask the questions specific to your environment, and send back a written scope, a fixed price and the exclusions.
Get a Scope for This Space
Written scope, fixed price and exclusions, usually within two business days.
We reply to every request. If your building needs a Certificate of Insurance or vendor registration, we handle that paperwork before the first night.
Frequently Asked Questions
Can you cover multiple buildings in a portfolio?
Yes, with a consistent scope, a single reporting format and one account manager across the portfolio so you are not managing five relationships. Inspection scores are reported per building so you can see which asset needs attention.
How do you handle tenant complaints?
They come to us with a defined response time and a written resolution, and you get a monthly summary of what was raised and how it was closed. The objective is that complaints stop reaching your desk, not that they get answered faster once they do.
Do you provide tenant suite cleaning as well?
We can, contracted separately by each tenant. Some managing agents prefer a single vendor across common areas and suites for consistency; others prefer separation. Both work — what matters is that the lease is clear about which the building provides.
Ready for a Cleaning Contract You Can Actually Read?
Send us your square footage and how many nights you need. You get a written scope, a fixed monthly price, and the SLA in the same document — usually within two business days.